Beversbrook Medical Centre
Beversbrook Medical Ctr, Harrier Close, Calne, Wiltshire, SN11 9UT
927
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Beversbrook Medical Centre
2014-10-02
Person
5
5
0
Written by a patient
Written by a patient 2nd October 2014
I had appointment with nurse Carys Devore see was very friendly, polite and helpful and was a pleasure to see
Beversbrook Medical Centre
2014-10-01
Person
4
5
0
Written by a carer
Written by a carer 1st October 2014
Waiting times are terrible 40 mins after appointment everytime
6th October 2014
Response from Beversbrook Medical Centre
Hi there, Thank you for this feedback, it's really helpful. As Practice Manager of Beversbrook, I am disappointed to hear about your experience re waiting times. Sometimes clinics run late despite our clinicians making every effort to keep to time. To help, our Reception Staff are trained to give patients an idea regarding likely waiting times when they check in. If you find this is not happening I would very much appreciate it if you could send me an e-mail to let me know and I can look into the matter. emmybutcher@nhs.net. In the meantime, once again thanks for your feedback and I hope we can improve things for your next visit. Regards, Emmy Butcher, Practice Manager
Beversbrook Medical Centre
2014-09-30
Person
4
5
0
Written by a patient
Written by a patient 30th September 2014
I like the atmosphere of helpful, cheerful, friendliness which greets you as you enter the centre. The receptionists are all smiles even when dealing with serious problems...that cheers me up no end. The nurses are wonderful, very professional, very relaxed in their approach to patients. My doctor is good, very good.
I use a small scooter to get about and I find it a wee bit amusing to go to the front desk to just about peer over the top to speak to the young lady at the desk. I feel like peeking over and saying "BOO!". Being slightly deaf, and having trouble with speech, the lack of visibility means the person behind the desk has to raise their voice to ensure I can hear (and thus the rest of the waiting room), and I have to strain my weak voice to make myself heard.
I have no complaints whatsoever about the service received from this medical centre.
Beversbrook Medical Centre
2014-09-15
Person
4
5
0
Written by a patient
Written by a patient 15th September 2014
Always polite and have time for you, just a shame you have to wait to get an appointment with the dr of your choice, but if you don't mind who you see then it's not too bad.
Beversbrook Medical Centre
2014-09-11
Person
4
5
0
Written by a patient
Written by a patient 11th September 2014
I always find the surgery to be friendly and helpful. The medical staff have involved me fully in any treatment and have given me all the information I need to make decisions. I have always been involved in my treatment decisions and have been pointed in the right direction if i needed extra help or consultation.
Resources
Short link to review Beversbrook Medical Centre: http://iwgc.net/ejh6s